Change the Header of outgoing emails to Customers to the following:- It is stated Twice (2 times) so the message can be typed between the two paragraphs. Please DO NOT click *REPLY* to this email as the address is not monitored. To respond to this message please Log-in to www.kinman.com and go to &gt;Members area &gt;Message Bank &gt;Click to view &gt;Reply. Remember DO NOT click *REPLY* to this email as the address is not monitored. To respond to this message please Log-in to www.kinman.com and go to &gt;Members area &gt;Message Bank &gt;Click to view &gt;Reply.